How long should I plan to be at Earth Illuminated?

• Guests are provided one hour inside our show and we kindly ask that this time limit is respected so that all guests may have a wonderful experience.

Is this a VR experience?

• Earth Illuminated is NOT a VR experience and a real life self guided journey through our show with a quick pre show.

Is there a wait time to get in?

• Depending on our capacity when you arrive you may have to wait in line for up to 20 minutes before entering the show. Our Cast Members work hard to keep the show moving quickly and smoothly, we appreciate your patience.

Do you offer group rates?

• Yes! You can book group rates automatically through our ticketing system for groups of 10 or more, Family 4 Pack, and our Best Friends 4 Pack. 

Can I host an event at Earth Illuminated?

• To inquire about hosting an event email info@earthilluminated.com. We can do private buyouts, birthdays, wedding receptions, business gatherings, fashion shows, cosplay meetups, K-pop events, and so much more!

Is Earth Illuminated ADA-accessible?

• Earth Illuminated is an ADA-accessible experience. If you require special assistance please feel free to call or email us to request special accommodations. Call us at (720) 897-3855 or email in via info@earthilluminated.com 

Is Earth Illuminated enjoyable for individuals that have impaired sight?

• We encourage guests that are unable to enjoy the artwork and story with their eyes to interact and touch everything. Some areas in our show are great for removing your shoes, feeling the walls, laying down, and listening. If you require special assistance please feel free to call or email us to request special accommodations. Call us at (720) 897-3855 or email in via info@earthilluminated.com 

Is Earth Illuminated safe for individuals with Epilepsy?

• Earth Illuminated does consist of art made from colored lighting, projection, latex, plastic, and some smells. Our show does not include any flashing or flickering lights, however for any concerns about your specific type of epilepsy or if you require special assistance, please feel free to call or email us to request special accommodations. Call us at (720) 897-3855 or email in via info@earthilluminated.com 

Is Earth Illuminated Spanish friendly?

• We provide Spanish translations with all our signage and wording, some onsite cast members are also available for Spanish speakers.

What time do I need to arrive for my ticket time slot?

• Please arrive on-time for your entry time. If you miss your entry time, we cannot guarantee that we will have availability when you arrive. Your ticket is only valid for the date and time purchased.

Can we take pictures and video?

• Yes, take as many as you like! Photos and media taken inside of Earth Illuminated are permitted for personal use only.
• Commercial photography for brands or companies is NOT allowed without prior permission and/or private rental, and we reserve the right to ask anyone found taking commercial photography to leave. To inquire about commercial shoots please contact info@earthilluminated.com.

What ages is Earth Illuminated appropriate for?

• It’s appropriate for all ages! Children 5 and Under enjoy free admission, while seniors can request a senior discount.

Can I purchase tickets when I get there?

• Tickets are available for purchase online and in person. Guests that are military, first responder, and senior may request a special discount in person for onsite sales.

Where is Earth Illuminated located?

• Pointe Orlando Mall off of International Drive in Orlando Florida located at 9101 International Drive, Suite 2300, Orlando Florida. We are on the second floor next to the Improv Comedy Club, right next to the parking garage.

Do you validate parking?

• Currently we do not validate parking for the mall’s parking garage. 

Are transfers or refunds available?

• Unfortunately, all ticket sales are final and non-refundable. Need to exchange your tickets for another day and time? Email us at info@earthillumaited.com for assistance.

Do you accept cash?

• We do not accept cash at this time. To limit person-to-person contact, we are only accepting credit and debit cards.

Do you have a retail store?

• Absolutely! We have just the souvenir for you to take home and remember what a great time you had at Earth Illuminated.

Is there a place to purchase beverages at Earth Illuminated?

• Earth Illuminated does provide a beverage concession bar in our lobby. All products are currently non-alcoholic.

Do you have a restroom?

• We provide public restrooms onsite. 

What additional procedures are you implementing because of COVID-19?

• To ensure the health and safety of our guests and team members, we are closely following all updates regarding COVID-19 from the Centers for Disease Control and Prevention, the Florida Department of Public Health and the Environment

What is your code of conduct?

We are dedicated to providing a safe and positive experience for all of our guests and staff. To ensure we are able to do so, you will not be allowed to enter or will be removed from the attraction for the following reasons:

• If you possess or use illegal drugs.
• If you appear intoxicated.
• If you try to vape or smoke inside the building.
• If you try to sneak in restricted items (see other FAQ on restricted items).
• If you use vulgar, indecent, threatening, or discriminatory language with staff or guests.
• If you use obscene or offensive gestures with staff or guests.
• If you are dressed inappropriately for our family-friendly environment. 
  • Proper attire, including shoes and shirts, must be worn at all times. 
  • Clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment is not permitted. 
  • Clothing that does not sufficiently cover undergarments is prohibited.
• If you are wearing clothing or have tattoos with objectionable material, including obscene language or graphics.
• If you make others uncomfortable with unwelcome sexual attention or engage inappropriate physical contact.
• If you engage in unsafe activities.
• If you destroy or steal Earth Illuminated property.
• If you try to sell or display goods and services without prior written approval.
• If you try to distribute printed or recorded materials without prior written approval.
• If you engage in unauthorized solicitations of any kind, whether commercial, religious, educational, or otherwise, or any unauthorized commercial activities, including solicitations of money or donations.

Our staff is trained to intervene where and when necessary. We reserve the right to refuse service to anyone.

For the safety of our guests and staff, the following items are not allowed in the attraction:

• Firearms, ammunition, knives, and weapons of any kind.
• Self-defense or restraining devices (eg pepper spray, mace).
• Alcohol, marijuana, or any illegal substance.
• Objects or toys that appear to be firearms or weapons.
• Recreational devices such as drones, remote-control toys, bikes, skateboards, scooters, inline skates, or shoes with built-in wheels.
• Backpacks, purses, and bags larger than 8” x 8.”
• Any live animal that is not a certified service animal .

Our staff is trained to intervene where and when necessary. We reserve the right to refuse service to anyone.

All ticket sales are final and non-refundable. Need to exchange your tickets for another day and time? Email in via info@earthilluminated.com.