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Frequently Asked Questions

Answers to commonly asked questions are listed below. If you still can’t find the answer you’re looking for, contact us.

Are you open?

We are open! Click here to see our operating hours once we open.

Where is Earth Illuminated located?

Our premiere exhibit is open in the Denver Pavilions on the corner of Welton and 16th Street. We are in Suite 280 on the second floor above Distortions Monster World and next to Express.

Is Earth Illuminated ADA-accessible?

Yes, Earth Illuminated is an ADA-accessible immersive experience.

What time do I need to arrive at for my timed ticket?

Please arrive on-time for your entry time. If you miss your entry time, we cannot guarantee that we will have availability when you arrive. Your ticket is only valid for the date and time purchased.

How long should I plan to be at Earth Illuminated?

While it differs for everyone, most people will spend around 45 to 60 minutes inside our Denver art attraction. We ask that you respect the one-hour time limit to ensure safe occupancy levels.

Can we take pictures and video?

Yes, take as many as you like! Photos and media taken inside of Earth Illuminated are permitted for personal use only. 

Commercial photography for brands or companies is NOT allowed without prior permission and/or private rental, and we reserve the right to ask anyone found taking commercial photography to leave. To inquire about commercial shoots please contact info@earthilluminated.com.

What ages is Earth Illuminated appropriate for?

It is appropriate for all ages. Children ages five and under enjoy free admission!

What additional procedures are you implementing because of COVID-19?

To ensure the health and safety of our guests and team members, we are closely following all updates regarding COVID-19 from the Centers for Disease Control and Prevention, the Colorado Department of Public Health and the Environment, and the City and County of Denver. Click here to access our safety guidelines.

What if I have latex allergies?

Those with latex allergies should know that Earth Illuminated is located directly across from Distortions Monster World, another exhibit that heavily features latex materials. 

Can I purchase tickets when I get there?

You can purchase tickets online in advance or in-person. Please note, in-person may have limited availability. 

Do you offer group rates?

Yes! You can book group rates automatically through our ticketing system for groups of ten or more. For private events, contact us at info@earthilluminated.com.

Are transfers or refunds available?

Unfortunately, all ticket sales are final and non-refundable. Need to exchange your tickets for another day and time? Check the confirmation email after purchasing tickets for details. 

Do you accept cash?

We do not accept cash at this time. To limit person-to-person contact, we are only accepting credit and debit cards.

Do you have a retail store?

Absolutely! We have just the souvenir for you to take home and remember what a great time you had at Earth Illuminated.

Do you have a restroom?

Yes! There are public restrooms in the Denver Pavilions for guests to use. Just ask one of our team members where the nearest bathroom is located.

Is there a coat check?

No. We do not offer coat check service at this time, so plan on carrying your belongings with you or leaving them behind before entering. Strollers are not allowed. You are responsible for whatever you bring into the Denver museum.

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